How to Stay Connected with customers during coronavirus
There are many ways to communicate with customers and boost up your sales during Covid- 19.
Because of several weeks, Consumers became panic about covid-19. The store shelves are depleted with sanitizers. The schools are not open. The employees are doing work from home and small businesses rely on online communication.
The outbreak of coronavirus puts the negative impact of the sales slower (43), supply chain disruption (39%). In the digital world, there are plenty of ways to communication with customers in business through pandemics and keep your business go through it
There are few smart strategies to run brick and mortar business and keep their business engaged and keep it in a loop
Let customers know, what you are doing to prevent the spread of covid-19:
You can send an email to the customers and put signage in your store, to assure that you are doing everything to protect your health when the customer visits the store. You can also share cleaning, disinfecting and hygiene protocols, what you are following. Let them know the customers, enforcing the self-quarantine among the employees. If you want to alter your hours to closing the store for a deep clean. You should let your customers.
Increase your social media presence:
The customers are already on social media. Now- a- days, they are checking more frequently to get the latest updates on the virus. The light and positive content help to make the mind relax. You should also increase the posting frequency eye, to ensure that you are showing up in the news feed.
Offer Online Deals:
If your business has an e-commerce- store, you remind the customers that you can still shop the favourite items on the website. It might even offer a coupon or discount and be motivated for online shopping, on the other hand, your customers are staying at home.
If you are operating a service-based business just as running out a salon or restaurant, salon or Mobile phone accessories and parts. you may want to consider offering the gift certificate. You can encourage your customers to buy a certificate now. Then, they can treat themselves with something special, When the Coronavirus business slows down and the self-quarantine period is over. It would help to maintain sales for you. You can also give your customers something fun and give them an exciting look.
Stock up on sanitizing
Those customers, who come into your store. It is important to enforce good hygiene practices and encourage the others, who pass through the doors. The customers and employees follow the disease control and prevention recommendation and prevent the spread of Covid-19.
If you have a restroom for the customers, you can put the extra signs to put them in the right direction. You can also offer the hand sanitizer in front of the store for customers as well as employees
Serve your customers on Digital Channels:
You may also offer Email and phone support to your customers. It is time to increase the customer’s service capabilities and ensure patrons can easily access you. Social media plays an integral role to kick start your sales. No matter where they are. You can offer different options chat via Facebook Messenger, what’s the app and other instant messaging platforms. You can also offer video conference options through Skype or facetime. The customers also get the face to face feel.